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The Northern Ireland Ambulance Service Trust is considering suitable equipment for transporting new-born infants in ambulances after an Ombudsman's report recommended it apologise to a complainant.

Newry, Mourne and Down District Council failed to provide an applicant with the reasons why its Planning Committee deferred a decision on his planning application.  An Ombudsman's report was also critical of excessive delays when responding to the applicant's concerns.

The Ombudsman recommended that a patient be given an apology after an investigation found he did not receive the fundamental standards of care while being treated in hospital.  Failures included the lack of records relating to the decision to admit him to an escalation bed, and a failure to record hourly observations.

The Western Health and Social Care Trust has identified a number of learning points following an investigation into its management of a complainant's adoption application.

The Ombudsman has made a recommendation to the Northern Health and Social Care Trust to reduce the risk of a delay in the communication of results to patients, and to patients receiving results in unplanned circumstances, following an investigation into the care of a man with terminal lung cancer.

We found the South Eastern Health Trust failed to consider a patient's complex medical history and inform the referring GP, or the patient's father, of the decision to downgrade her initial referral.

An investigation has found that a failure by the Belfast Health and Social Care Trust to properly manage a patient's Macular Service appointments led to her eyesight deteriorating to below the legal driving limit.

The Ombudsman has partially upheld a complaint about the care and treatment of man while he was an in-patient in the Lagan Valley Hospital in 2017.

The Ombudsman found that a patient's care and treatment was 'appropriate' after a complaint was made about the management of her fluid intake, her bedsores, and mobility issues whilst in hospital  It was also found it was not a failure by the Belfast Health & Social Care Trust to prevent the patient’s discharge from hospital.

A woman contacted her Health Trust to complain about her social worker, who she felt had wrongly accused her of emotional and psychological abuse towards her children.