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We asked Causeway Coast & Glens Borough Council to take a number of learning points from our investigation into the way it dealt with a complaint that a wind turbine breached planning control.

A complainant raised concerns about the Trust removing her diagnosis of PTSD.  We found that the Trust’s actions were appropriate.

A man complained that his mother was diagnosed incorrectly by the Southern Trust and prescribed her a drug that led to her becoming confused and agitated.  We found that the overall care of the patient was excellent, but partly upheld the man’s claims that the Trust didn’t deal properly with his complaint.

We found no failing on the part of the Belfast Health and Social Care Trust after investigating a woman’s complaint that she was not given the right care in the later stages of her pregnancy.

A woman complained that a nurse asked her inappropriate questions about her sexual health during a procedure to remove a birth control implant.  We found that the Belfast Trust took the correct course of action and that the questions it asked were reasonable.

We established that it was appropriate for a dental practice to refer a patient to another practice for sedation, but we asked it to apologise to her for causing a misunderstanding.

We found that the Belfast Trust stopped a couple’s adoption application without clearly telling them why.  We asked the Trust to apologise, to let the couple make the application again, and to carry out an audit of previous adoption applications to see if others had been affected in the same way.

An investigation into complaint from a man who believed he would not have developed cirrhosis of the liver if he had received proper medical attention has found that his care was 'appropriate and reasonable and in accordance with good medical practice.'