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Your search has returned 430 resultsInvestigation into a complaint about the Belfast Trust
A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.
Complaint against the Driver and Vehicle Agency
The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.
Complaint about Primary School partially upheld
A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.
GP Practice treated patient appropriately
A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.
Investigation into complaint about a GP Surgery
A man complained that the medication prescribed by his doctor was making him ill, and that he should also have been referred to a consultant.
Our investigation found that the Practice provided him with appropriate care and treatment.
Investigation of a complaint against the Southern Health and Social Care Trust
Our investigation found that the communication between clinicians caring for a patient in Craigavon Area Hospital was inadequate, and that a series of other failures contributed towards his untimely death.
The care of a patient in the Ulster Hospital, Dundonald
The Ombudsman has upheld elements of a complaint made about the care given by the Ulster Hospital, Dundonald, to a patient with type 2 diabetes.
Failures in care and treatment of young person with life limiting condition after move to adult services
The quality of care given to a young person with complex medical needs deteriorated when she turned 18.
We criticised the Belfast Trust for not doing enough to prepare for her transition to adult care, noting with concern the lack of overall policies for managing this process.
Complaint that neglect by clinicians put mother and baby at risk
We found that a woman was cared for appropriately in the Maternity Unit of the Royal Victoria Hospital, but said that clinicians should have recorded the discussions they had with her about the progress of her labour.
Complaint about the Northern Ireland Housing Executive
A Housing Executive resident complained that it didn’t deal with his concerns about his unsafe kitchen.
Upholding the complaint, we recommended that it apologise to the man and provide him with a response within two weeks of our report.