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Your search has returned 430 resultsOmbudsman asks Department to refund complainant after finding it unfairly recovered payment of farming subsidy
A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.
Family receive apology over failings during Serious Adverse Incident investigation
Health and Social Care Trust agrees to Ombudsman ‘action plan’ to improve the way it deals with families during investigations into Serious Adverse Incidents.
Ombudsman critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.
An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.
Patient did not receive appropriate review before being discharged from hospital
We found that the Belfast Health and Social Care Trust did not provide a patient with a multi-disciplinary review prior to her discharge from the Royal Victoria Hospital.
Investigation into complaint about delay in patient's diagnosis for pancreatic cancer
We found that failures in the care and treatment of a patient by a GP Practice had no impact on the prognosis or outcome, but had they not occurred it may have been possible for the patient to have received an earlier diagnosis.
Ombudsman finds practice of charging care home residents without assessing their primary need is ‘unsustainable’
We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father. We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.
Trust failed to carry out assessment to see if patient would qualify for care home funding
We recommended that the Northern Health & Social Care Trust, either individually or collectively with others, put in place the necessary arrangements for it to appropriately assess all future requests for Continuing Healthcare.
Investigation finds Trust has no proper assessment tool in place to decide whether patient’s primary need is health or social care
We have asked the Belfast Health and Social Care Trust, in consultation with the other Trusts and health and social care organisations, to agree a uniform approach for assessing all future applications for Continuing Healthcare in Northern Ireland.
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Trust failed to explain reasons for not carrying out Serious Adverse Incident investigation
A woman whose father died in Causeway Hospital after removing his oxygen mask believed he should have been monitored more closely. She also questioned why the Trust did not commission a review into the incident.