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A man asked the South Eastern Trust to check whether his mother was entitled to help with her care home fees. 

We found the Trust failed to properly deal with the request and asked it to re-assess her primary care needs when revised guidance becomes available.

A man was admitted to Altnagelvin Hospital with severe abdominal pain.  

Our investigation found that a series of delays in his care and treatment, and a failure to manage his sepsis, contributed to his death.

We asked the Northern Trust to apologise to a man after it failed to properly deal with his request for Continuing Healthcare.

A woman complained about the care her late husband received in hospital during his treatment for cancer.

Nursing staff in the Belfast Trust provided appropriate care to a patient before he underwent elective vascular surgery. However, we found it of significant concern that the Trust failed to keep records of a discussion it had with him about the surgery’s risks.

The investigation looked at the actions of the Northern Ireland Ambulance Service when responding to a 999 call after the complainant’s father had suffered a stroke.

A complainant raised concerns about the Education Authority’s failure to investigate a potential child protection concern regarding her son.

The Northern Trust failed to provide a patient with a nutritional care plan during his time in hospital.  We also found that it should have contacted his family to discuss arrangements for a DNACPR. 

Shared decision making in a healthcare setting is about involving patients and their families in decisions about their clinical care.  

Not only does this foster a more compassionate, effective healthcare service, it is vital for patient safety.  By listening to and working with patients, a service is more likely to understand and meet their needs, and be responsive when safety problems are raised.

We often receive complaints from patients and their families that they should have had more involvement in their care. Click on the headings to read summaries of some of our investigations into these complaints:

The Belfast Trust told a woman it would not assess her son for ADHD until he was six years old. 

We found the Trust should have explained its reasons for not doing so more clearly, but acknowledged its timescale was a symptom of the wider demands currently placed on the health service.