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We will be closed to the public on Wednesday 25 September.

Our online complaints form will still be available if you wish to make a complaint.

Our latest Quarterly Bulletin contains information about:

• Our Ombudsman's Report for 2023-24
• Resources on patient safety
• A new Case Digest on care homes
• Testimonials from our users
• Two investigation reports into complaints about health trusts

The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.

Read our full report here.

Please note, if you intend to visit us in person during the week beginning 18 November we would ask if you could telephone us in advance on our Freephone number 0800 343424.  

This is a temporary arrangement to accommodate repair work taking place on our premises.

We apologise for any inconvenience.

Please note that we will be closed to the public from Tuesday 24th December 2024 to Thursday 2nd of January 2025.

If you wish to submit a complaint you can still use our online complaints form anytime.

Our latest published reports include our findings into complaints about: 

- a primary school
- a secondary school 
- two GP practices 
- the NI Housing Executive
- four Health Trusts 

Read these reports, and search or browse for many more here.

The quality of care given to a young person with complex medical needs deteriorated when she turned 18.  

Read our investigation report into a complaint about the Belfast Trust.

Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 1 December.

Our phone lines will be open as normal.

We apologise for any inconvenience this may cause.

The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure.

Read the full report here.