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Your search has returned 212 resultsHow to make a complaint
Making a complaint is not as daunting as you might think.
This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.
Own Initiative Investigations
Our ‘Own Initiative’ function allows us to investigate even if we haven't received a complaint.
Useful links
If NIPSO can’t deal with your complaint, you might want to contact an organisation listed below.
Complaints Standards
We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.
Contact Us
Here's how to get in touch with us
Wednesday 26 April
Please note that due to industrial action there will be a disruption to our normal service on Wednesday 26 April.
Easter opening hours
Please note that our office will be closed to the public on Friday 7th April, but we will still be taking calls and enquiries.
Quarterly Bulletin – March 2023
Our latest Bulletin provides updates on our most recent work, including our new Case Digest which contains guidance for schools on managing complaints. It also highlights some of our recently published reports, including our investigations into complaints about health trusts, a GP practice, and a local council.
Case Digest – School Complaints
A guide to best practice for complaints handling in schools has been launched today (21/03/2023). The guide which is being issued to schools throughout Northern Ireland, will provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.