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Your search has returned 179 resultsChild unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Read our full report here.
Visitors to our office
Please note, if you intend to visit us in person during the week beginning 18 November we would ask if you could telephone us in advance on our Freephone number 0800 343424.
This is a temporary arrangement to accommodate repair work taking place on our premises.
We apologise for any inconvenience.
Christmas and New Year opening hours
Please note that we will be closed to the public from Tuesday 24th December 2024 to Thursday 2nd of January 2025.
If you wish to submit a complaint you can still use our online complaints form anytime.
New investigation reports
Our latest published reports include our findings into complaints about:
- a primary school
- a secondary school
- two GP practices
- the NI Housing Executive
- four Health Trusts
Read these reports, and search or browse for many more here.
Failures in care and treatment of young person with life limiting condition after move to adult services
The quality of care given to a young person with complex medical needs deteriorated when she turned 18.
Read our investigation report into a complaint about the Belfast Trust.
Friday 1 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 1 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Patient experienced unnecessary pain during endoscopy
The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure.
Read the full report here.
Friday 15 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 15 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Friday 22 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 22 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Holiday opening hours
Our office is closed from the afternoon of 22 December until Tuesday 2nd January 2024.
If you wish to contact us during this time, please use our online complaints form or send us an email.
Merry Christmas and a Happy New Year!