Search results
Your search has returned 176 resultsFriday 1 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 1 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Patient experienced unnecessary pain during endoscopy
The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure.
Read the full report here.
Friday 15 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 15 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Friday 22 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 22 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Holiday opening hours
Our office is closed from the afternoon of 22 December until Tuesday 2nd January 2024.
If you wish to contact us during this time, please use our online complaints form or send us an email.
Merry Christmas and a Happy New Year!
Thursday 18 January
Our office is closed to the public today, but our phone lines are open as normal.
We apologise for any inconvenience.
Getting out and about
Our Engagement Team meet community groups, charities, other public bodies, and members of the public across Northern Ireland to listen to their issues and to tell them about our service.
If you would like a visit from one of the team, please get in touch!
Quarterly Bulletin - January 2024
Our Quarterly Bulletin highlights some of our most recent investigation reports and provides other updates on our work.
Public Awareness Survey
We have appointed Opinion Research Services (ORS) to carry out our second Public Awareness Survey.
ORS will be contacting around 600 members of the public throughout March and April 2024 to ask questions about their awareness of NIPSO and their attitudes to complaining about public services.
The information we obtain from the survey will help us decide how to improve our service going forward.
We will publish the survey's findings later in the year. In the meantime, if you would like to know more about the survey please get in touch with us at communications@nipso.org.uk
The report from the first survey, carried out in 2021, is available here.