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Your search has returned 205 resultsJohn Carson
Mid & East Antrim Borough Council
Paragraphs 4.2, 4.11, 4.13 (a) & (b)and; and Paragraph 4.18 of the Code.
Breach of Paragraphs 4.2, 4.11, 4.13(a)&(b), and 4.18(b)&(d)
Ruth Wilson
Mid & East Antrim Borough Council
Code paragraphs 4.2, 4.11, 4.13a and 4.6
Breach of Paragraphs 4.2 and 4.13(a) of the Code
Jolene Bunting
Belfast City Council
Disrepute (p 4.2), Use of Position (p 4.16), Use of Council Resources (p. 4.18), Registration of Interests (p 5.3)
Breach of paragraphs 4.2, 4.16, 4.18
Marc Collins
Mid & East Antrim Borough Council
Code paragraphs 4.2, 4.6, 4.13(a), 4.13(b) and 4.16
Breach of paragraphs 4.13(a), 4.2, & 4.6 of the Code
Improving complaints handling in local government
We recently reached another important milestone in our programme of transforming the way public bodies deal with complaints.
Huge response to surveys into communications with patients on a healthcare waiting list
We recently conducted two online surveys in support of our Own Initiative investigation into how the Trust communicates with patients on a healthcare waiting list.
NIPSO Customer Satisfaction Survey
NIPSO is committed to delivering the highest standards of service to the public. We will not only listen to what people tell us about their experience but we will learn from and act on this also. Our new Strategic Plan for 2022 – 2025 sets out an ambitious vision to be a more accessible, effective and innovative office.
Quarterly Bulletin – September 2022
Our latest Bulletin provides an update on our work to introduce common standards for complaints handling in the public sector. We also highlight some of the investigations we have carried out over the last Quarter.
Quarterly Bulletin – May 2022
Our new Bulletin includes information on our latest Own Initiative investigation, an update on our complaints standards work, and highlights recent investigation reports into complaints about patient care in three separate health trusts.
An investigation into communication with patients on healthcare waiting lists
We have begun an own initiative investigation into how Northern Ireland’s Health and Social Care Trusts communicate with patients on healthcare waiting lists.