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About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Search results

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Investigation Reports

We publish our findings to help improve accountability in public bodies and to increase understanding of what we do.

Making a complaint

Information on what you need to do if you think a councillor has failed to comply with the Code of Conduct.

Quarterly Bulletin – December 2022

19 December 2022

This Bulletin highlights some of our most recent investigation reports, including those which found serious failings in two care homes, and into complaints about the Department for the Economy and the Department for Communities. It also provides other updates on our work.

New standards for dealing with complaints in local government

06 December 2022

Our Complaints Standards team are continuing to work with the local government sector in Northern Ireland to change the way they deal with complaints.

Frequently Asked Questions

Quick answers to your most commonly asked questions

Adjudications

This section contains information about forthcoming Adjudication Hearings and those which have already taken place.