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About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Search results

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Alternative Actions

21 June 2016

The Commissioner today published her policy on Alternative Actions.

Alderman Smyth partially suspended for 3 months

08 September 2023

Alderman John Smyth (Antrim and Newtownabbey Borough Council) has been suspended from sitting on the council’s Planning Committee for three months following an Adjudication Hearing held on 15 June.

Adjudication Decision

16 November 2016

PRESS RELEASE

Tuesday 15th November 2016

COUNCILLOR FOUND TO HAVE BREACHED THE COUNCILLOR’S CODE OF CONDUCT

Publications

These are the documents we use to help us make our decisions.

Annual Reports

The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.

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