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Your search has returned 99 resultsMay Quarterly Bulletin
Catch up on our recent activities with our latest Quarterly Bulletin.
This May edition includes links to our new training resources which have been designed to help staff in public bodies investigate complaints. There's also links to our Case Digest on women's health and to two significant investigation reports.
Model Complaints Handling Procedures
Our Model Complaints Handling Procedures provide guidance to staff on how they should investigate complaints.
Best Practice Guidance
Best Practice Guidance on Learning from Complaints – this document is the first to be launched in a series of guides to support improvement in complaint handling standards across public services, alongside the introduction of a standardised and simplified complaints handling approach. Further guides are coming soon.
Consultation
Read about the research and consultation we carried out to help us create the new complaints handling procedures.
Complaints standards for Northern Ireland
Information on our work to create a common set of complaints handling standards for all public bodies.
Alderman suspended for 3 months
Alderman Linda Clarke (Antrim and Newtownabbey Borough Council) has been suspended from her position as councillor for 3 months following an Adjudication Hearing held today (9 July).
Click here for more information.
Linda Clarke
Antrim & Newtownabbey Borough Council
Paragraphs 4.3, 6.3, 6.4.
Breach of paragraphs 4.3, 6.3, 6.4.
Trust's management of patient was appropriate
A patient complained he was uncomfortable after he was fitted with a catheter following surgery. We found no failings in his care and treatment.
Complaint about patient’s care partially upheld
A woman believed that the Western Trust should not have left it to her family to arrange palliative care for her elderly mother.
Care of patient was in line with guidelines
A woman complained that doctors did not do enough to monitor and investigate her father’s condition prior to his death.