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Your search has returned 74 resultsLinda Clarke
Antrim & Newtownabbey Borough Council
Paragraphs 4.3, 6.3, 6.4.
Complaints Standards
We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.
Model Complaints Handling Procedures
Our Model Complaints Handling Procedures provide guidance to staff on how they should investigate complaints.
Consultation
Read about the research and consultation we carried out to help us create the new complaints handling procedures.
Complaints standards for Northern Ireland
Information on our work to create a common set of complaints handling standards for all public bodies.
Ombudsman asks Department to consider all options to address historic concerns over unfinished road.
A road in Larne remains unfinished because the necessary controls or conditions were not put in place before the work began.
How to make a complaint
Making a complaint is not as daunting as you might think.
This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.
Training resources for staff in public bodies
We've released a set of videos to help staff in public bodies deal with complaints.
Topics include an explanation of the principles of good complaints handling, how to investigate complaints, and how to make and communicate good decisions. The videos explain why it's important to listen carefully to complainants, and show how learning from complaints can help improve public services.
They are available here.
Trust did not follow appropriate guidelines when assessing care of child with special needs
We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.