Search results
Your search has returned 99 resultsGP Practice treated patient appropriately
A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.
New investigation reports
Our latest published reports include our findings into complaints about:
- a primary school
- a secondary school
- two GP practices
- the NI Housing Executive
- four Health Trusts
Read these reports, and search or browse for many more here.
Working with us
We offer rewarding, satisfying work in support of our investigations into complaints about public services and in upholding ethical standards in local government.
Strengthening our roots: an overview report on tree protection in the planning system
This report was prepared in response to concerns about the protection given to trees and the lack of enforcement action following reported breaches of Tree Preservation Orders (TPOs).
Who we are, what we do
This section explains what an Ombudsman does and gives information about our senior staff.
Investigation of a complaint against the Belfast Health and Social Care Trust
A woman complained about the care and treatment the Belfast Health and Social Care Trust provided to her daughter following spinal surgery.
Office closure
Due to the adverse weather conditions our office will be closed to visitors on Friday 24 January.
Our telephone lines and online complaints form will be operating as normal.
We apologise for any inconvenience.
Protecting refugees and asylum seekers
We recently held a roundtable event as part of our research project examining how ombudspersons can help improve access to justice for refugees and asylum seekers.
These groups are among the most vulnerable groups in society and face multiple barriers in accessing public services and raising complaints.
At the event Ombudsman Margaret Kelly provided an overview of NIPSO's engagement with civil society organisations and asylum seekers as we seek to make our service accessible to all.
Research lead Prof. Chris Gill from the University of Glasgow also provided an overview of the findings of a survey of members of the International Ombudsman Institute.
Presentations were also given from Ombudsman colleagues from Serbia, the Netherlands, Belgium, Greece, Denmark and Ireland.
The project will conclude with a conference to be held in Belfast in March 2025. Please contact nipso@nipso.org.uk if you require further details.
You can find out more information about the project at: https://oprasproject.wordpress.com/.
‘Significant failings’ in care of service user with special needs
A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.