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Please note, if you intend to visit us in person during the week beginning 18 November we would ask if you could telephone us in advance on our Freephone number 0800 343424.
This is a temporary arrangement to accommodate repair work taking place on our premises.
We apologise for any inconvenience.
Christmas and New Year opening hours
Please note that we will be closed to the public from Tuesday 24th December 2024 to Thursday 2nd of January 2025.
If you wish to submit a complaint you can still use our online complaints form anytime.
Investigation into a complaint about the Southern Health and Social Care Trust
A patient complained that the Trust should have changed her waiting list status to ‘urgent’ following a request by her GP. We did not uphold the complaint.
Decision to remove patient from GP Practice was ‘unfair and disproportionate’
A GP practice removed a woman from its Patient List following a complaint she made about practice staff.
Complaint about Trust’s treatment of diabetic patient
A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.
Northern Ireland Housing Executive properly assessed man’s housing application
A man claimed he was treated unfairly by the Housing Executive when it rejected his application for a three-bedroomed house.
Patient felt ‘forced’ to proceed with chaperone before undergoing medical examination
A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.
School failed to provide pupil with appropriate support
A school should have done more to help a student who was struggling with an 'A-Level' subject.
Investigation into a complaint about the Belfast Trust
A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.
Complaint about Primary School partially upheld
A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.