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Your search has returned 74 resultsQuarterly Bulletin - October 2024
Our latest Quarterly Bulletin contains information about:
- Our Ombudsman's Report for 2023-24
- Resources on patient safety
- A new Case Digest on care homes
- Testimonials from our users
- Two investigation reports into complaints about health trusts
New investigation reports
Our latest published reports include our findings into complaints about:
- a primary school
- a secondary school
- two GP practices
- the NI Housing Executive
- four Health Trusts
Read these reports, and search or browse for many more here.
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Read our full report here.
Visitors to our office
Please note, if you intend to visit us in person during the week beginning 18 November we would ask if you could telephone us in advance on our Freephone number 0800 343424.
This is a temporary arrangement to accommodate repair work taking place on our premises.
We apologise for any inconvenience.
Investigation of a complaint against the Belfast Health and Social Care Trust
A woman complained about the care and treatment the Belfast Health and Social Care Trust provided to her daughter following spinal surgery.
School failed to provide pupil with appropriate support
A school should have done more to help a student who was struggling with an 'A-Level' subject.
Protecting refugees and asylum seekers
We recently held a roundtable event as part of our research project examining how ombudspersons can help improve access to justice for refugees and asylum seekers.
These groups are among the most vulnerable groups in society and face multiple barriers in accessing public services and raising complaints.
At the event Ombudsman Margaret Kelly provided an overview of NIPSO's engagement with civil society organisations and asylum seekers as we seek to make our service accessible to all.
Research lead Prof. Chris Gill from the University of Glasgow also provided an overview of the findings of a survey of members of the International Ombudsman Institute.
Presentations were also given from Ombudsman colleagues from Serbia, the Netherlands, Belgium, Greece, Denmark and Ireland.
The project will conclude with a conference to be held in Belfast in March 2025. Please contact nipso@nipso.org.uk if you require further details.
You can find out more information about the project at: https://oprasproject.wordpress.com/.
Office closure
Due to the adverse weather conditions our office will be closed to visitors on Friday 24 January.
Our telephone lines and online complaints form will be operating as normal.
We apologise for any inconvenience.
‘Significant failings’ in care of service user with special needs
A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.
Quarterly Bulletin - January 2025
Our latest Quarterly Bulletin highlights:
- five recent investigation reports into complaints about health trusts and housing associations
- the latest on our complaints standards work
- details of an upcoming conference
- news of job opportunities at NIPSO