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Your search has returned 14 resultsInformation and Guidance
This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction.
Investigation Reports
We publish our findings to help improve accountability in public bodies and to increase understanding of what we do.
Who we are, what we do
This section explains what an Ombudsman does and gives information about our senior staff.
Complaints Standards
We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.
Model Complaints Handling Procedures
Our Model Complaints Handling Procedures provide guidance to staff on how they should investigate complaints.
Consultation
Read about the research and consultation we carried out to help us create the new complaints handling procedures.
Complaints standards for Northern Ireland
Information on our work to create a common set of complaints handling standards for all public bodies.
How to make a complaint
Making a complaint is not as daunting as you might think.
This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.
Training Resources
These short videos explain why good complaints handling is important and provide helpful guidance to those investigating complaints.