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We publish our findings to help improve accountability in public bodies and to increase understanding of what we do.
How to make a complaint
Making a complaint is not as daunting as you might think.
This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.
Complaints Standards
We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.
Information and Guidance
This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction.
Publications
This section contains our Principles of Good Administration, the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.
Working with us
We offer rewarding, satisfying work in support of our investigations into complaints about public services and in upholding ethical standards in local government.
Who we are, what we do
This section explains what an Ombudsman does and gives information about our senior staff.
Publications
These are the documents we use to help us make our decisions.
Privacy information
This page tells you how we send and receive information securely, and how we handle your personal data.