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Making a complaint is not as daunting as you might think.

This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.

We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.

This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction.

This section contains our Principles of Good Administration, the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.

We offer rewarding, satisfying work in support of our investigations into complaints about public services and in upholding ethical standards in local government.

This section explains what an Ombudsman does and gives information about our senior staff.