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Investigation of a complaint against the Belfast Health and Social Care Trust

A patient’s spinal injury should have been reviewed by a consultant following referral from another Trust.

Trust’s failures led to patient’s untimely death

The Northern Trust failed to act on a woman’s concerns about her mother’s health.  This, as well as its failure to properly assess her spinal injury and accurately read the results of an MRI scan, led to her untimely death.

Trust incorrectly recorded result of patient’s CT scan

Error created uncertainty and caused patient upset, but did not impact on the care she received. 

Council followed correct procedures when naming new road

Belfast City Council did not need to consult with residents before naming a new road. 

Patient felt ‘let down’ by GP Practice

A woman complained that her GP failed to uphold a commitment to monitor her mental health problems. We partially upheld the complaint.

Investigation of a complaint against a GP Practice

A GP Practice provided appropriate care and treatment to a man shortly before his sudden death.

Lost in Translation

This report provides an overview of our  assessment of the provision of Interpreting Services in GP practices for patients who are not proficient in English.

It is the first in a series of Overview Reports which review issues that are creating potential barriers to accessing healthcare.

'Fundamental failings' led to death of unborn baby

A woman who was 33 weeks pregnant was admitted to Craigavon Area Hospital with severe abdominal pains.

Our investigation found that had an emergency caesarean section been carried out it is likely her baby would have survived.

Ombudsman asks Department to consider all options to address historic concerns over unfinished road.

A road in Larne remains unfinished because the necessary controls or conditions were not put in place before the work began.

Trust did not fully explore man’s concerns about care of his children

Failings by a Trust’s social care team meant a complainant believed it did not take his concerns seriously.

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