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A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.

A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.

This report was prepared in response to concerns about the protection given to trees and the lack of enforcement action following reported breaches of Tree Preservation Orders (TPOs).

A woman complained about the care and treatment the Belfast Health and Social Care Trust provided to her daughter following spinal surgery.

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

We upheld a complaint from a woman who said she did not give her consent to a surgical procedure.  We also found the Trust did not follow the right procedure when it decided the case did not meet the threshold for a Serious Adverse Incident investigation.

A man complained that shortly before her death his wife’s GP incorrectly diagnosed her with an upper respiratory tract infection. 

We did not identify any failures in her care and treatment.

The Northern Ireland Public Services Ombudsman is proposing to investigate the actions of the region’s largest social housing landlord, the Northern Ireland Housing Executive.

The investigation into social housing conditions would be the third to take place under the Ombudsman’s ‘own initiative’ power, which allows for an investigation to take place where she has a reasonable suspicion of systemic maladministration.