Search results

We've released a set of videos to help staff in public bodies deal with complaints.

Topics include an explanation of the principles of good complaints handling, how to investigate complaints, and how to make and communicate good decisions. The videos explain why it's important to listen carefully to complainants, and show how learning from complaints can help improve public services.

They are available here.

Our office is closed for the Easter break between 2.30pm on Friday 18 April until 9.00am on Wednesday 23 April.

Our online complaints form is available here if you wish to make a complaint during this time.

The Commissioner has today published a revised version of The Guidance on the Code of Conduct for Councillors, a publication for councillors to help them better understand their obligations under the Code.

The Guidance, which was first produced in 2017, was developed with input from councillors and others to make it useful and relevant.

The latest version comes in advance of a more detailed review and re-launch of the publication later this year.

Councillor Wesley Irvine (Ards & North Down Borough Council) has been suspended for three months following an Adjudication Hearing held on 13 June.

Click here for further details.

The Ombudsman has written to the Chief Executive of the Northern Ireland Housing Executive to say she has commenced an 'own initiative' investigation into the organisation.

The decision follows the Ombudsman’s consideration of the Housing Executive’s response to her investigation proposal from earlier this year.

Click here for further details.

Catch up on our recent activities with our latest Quarterly Bulletin.

This May edition includes links to our new training resources which have been designed to help staff in public bodies investigate complaints.  There's also links to our Case Digest on women's health and to two significant investigation reports.

Alderman Linda Clarke (Antrim and Newtownabbey Borough Council) has been suspended from her position as councillor for 3 months following an Adjudication Hearing held today (9 July).

Click here for more information.

Our new Strategic Plan focuses on accessibility, engagement and making a difference. 

These themes remain core to NIPSO providing everyone in Northern Ireland with a pathway to justice.

Read about our values, aims and objectives for the next 4 years here.