Search results
Your search has returned 36 resultsHow to make a complaint
Making a complaint is not as daunting as you might think.
This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.
Complaints Standards
We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.
Information and Guidance
This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction.
Publications
This section contains our Principles of Good Administration, the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.
Quarterly Bulletin - October 2024
Our latest Quarterly Bulletin contains information about:
- Our Ombudsman's Report for 2023-24
- Resources on patient safety
- A new Case Digest on care homes
- Testimonials from our users
- Two investigation reports into complaints about health trusts
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Read our full report here.
Visitors to our office
Please note, if you intend to visit us in person during the week beginning 18 November we would ask if you could telephone us in advance on our Freephone number 0800 343424.
This is a temporary arrangement to accommodate repair work taking place on our premises.
We apologise for any inconvenience.
Christmas and New Year opening hours
Please note that we will be closed to the public from Tuesday 24th December 2024 to Thursday 2nd of January 2025.
If you wish to submit a complaint you can still use our online complaints form anytime.
New investigation reports
Our latest published reports include our findings into complaints about:
- a primary school
- a secondary school
- two GP practices
- the NI Housing Executive
- four Health Trusts
Read these reports, and search or browse for many more here.
Working with us
We offer rewarding, satisfying work in support of our investigations into complaints about public services and in upholding ethical standards in local government.