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Your search has returned 114 resultsDecision to discharge patient from Belfast Trust’s Eating Disorder Service
Our investigation found that a complainant was offered good support by the Belfast Trust during her treatment for Anorexia Nervosa.
Care Home Case Digest
Our latest Case Digest features a number of investigations into complaints about care homes. It highlights the importance of good complaints handling and provides some key messages for the families of those in care.
Treatment of a patient in Altnagelvin Hospital
A woman complained about the treatment her late mother received in Altnagelvin Hospital following a fall.
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’
The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.
Treatment of patient’s fractured rib was of a ‘high standard’
A man complained about the treatment he received for his fractured rib. We did not uphold the complaint.
Investigation of a complaint against an out of hours GP service
A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.
Trust continued to provide pain relief during patient’s final days
The daughter of an elderly cancer patient complained that her syringe driver was removed in the days before her death, causing her to experience unnecessary pain.
Investigation into complaint about the South Eastern Prison Healthcare Trust
A man claimed that prison authorities unfairly denied him treatment for his opioid addiction. We did not uphold the complaint but made observations on the case for the Trust to consider going forward.