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Your search has returned 116 resultsHome visits to vulnerable patient were necessary to ensure his safety
A woman complained that frequent visits by carers caused her brother to experience unnecessary stress and anxiety. We found the visits were undertaken in line with the relevant guidance and procedures.
Complaint about Department's investigation into waste management concerns
A man said the Department of Agriculture, Environment and Rural Affairs failed to investigate his reports of unlawful activity by a waste management company.
We upheld parts of the complaint.
Trust to apologise for failures in care of diabetic patient
The Northern Trust failed to keep proper records of a patient's food intake, and didn't provide him with insulin after he experienced an episode of hypoglycaemia.
William Walker
Newry, Mourne & Down District Council
Paragraph 4.2
Breach of Paragraph 4.2
Free learning resources to help organisations support people who are experiencing vulnerability
Anyone can experience vulnerability at some point in their life. People experiencing vulnerability may mean they struggle to access and navigate public services, which in turn can lead to disadvantages. While some people may not see themselves as vulnerable, being mindful of this helps public service providers ensure that everyone's unique and individual needs are identified and met.
With others, we have created a set of resources to help public service providers support people experiencing vulnerability.
The toolkit contains a Powerpoint presentation, a Workbook, Facilitator's Notes, and videos with contributions from organisations discussing their work in this area.
Access the resources here: www.nipso.org.uk/resources/vulnerability
The care and treatment of a patient in Antrim Area Hospital
A woman complained that the Northern Trust should have consulted her and her family when making decisions around the care of her late mother.
We found the Trust's decision making at the time was appropriate, but were critical of the way it dealt with her complaint.
Other Resources
Tools to help users experiencing vulnerabilities and general resources about NIPSO
Identifying and supporting public service users in vulnerable circumstances
A set of learning resources to help organisations support people who are experiencing vulnerability.
The care of a patient by the Southern Trust’s Home Treatment Crisis Response Service
A complainant raised concerns about how the Southern Trust cared for her vulnerable sister.
Our investigation found a number of failings by the Trust.
Concerns about treatment of care home resident should have been passed on sooner
The Belfast Trust failed to keep a proper record of how it responded to allegations from a whistleblower. It should also have informed the resident’s wife of the allegations at an earlier stage.