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Your search has returned 116 resultsAnnual Reports
The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Treatment of a patient in Altnagelvin Hospital
A woman complained about the treatment her late mother received in Altnagelvin Hospital following a fall.
How we deal with complaints
Information for councillors on how we assess, investigate, and adjudicate on complaints.
Frequently Asked Questions
Quick answers to your most commonly asked questions
Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’
The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.
How we deal with your complaint
We look carefully at every complaint.
Some complaints can be resolved quickly, while others may need a more detailed investigation.
Publication Scheme
Under the Freedom of Information Act 2000 every public authority is required to adopt and maintain a publication scheme.
Investigation into complaint about ‘unnecessary’ test on prostate cancer patient
The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.