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A Health Trust’s decision to admit a woman to a care home was appropriate, but its communication with her carer fell below the expected standards.

The son of a care home resident raised concerns about his father’s treatment in the home.  We found that the Trust followed the correct Adult Safeguarding guidelines while looking after him.

A man claimed the Belfast Trust removed him from an in-patient waiting list because he had complained about one of its surgeons.  Our investigation found no evidence to support this view. 

A woman complained that hospital delays contributed to her mother’s early death. We found a number of failings in her care and treatment. 

A patient was in pain for longer than necessary because of delays by the Belfast Trust to obtain the results of a private MRI scan.

A man who suffered a back injury at work was treated appropriately by clinicians in the Northern Trust. However, we found that when the man made a complaint about his treatment, the Northern Trust did not answer all of his questions.

We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

Mid and East Antrim Borough Council failed to fully record the reasons why it approved a planning application for a domestic garage.  However, we found it would not have reached a different decision had the failings not occurred.

We upheld a woman's complaint about the care given to her father, who passed away in Antrim Area Hospital in 2021.