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Public bodies should be transparent. They should record the criteria for decision making and give reasons for their decisions.
This was the message given by Ombudsman Margaret Kelly and Deputy Ombudsman Sean Martin at a recent talk given to an event held in the Public Records Office Northern Ireland.
While people don't generally complain about poor record keeping, explained Ms Kelly, a significant proportion of those cases going to the Ombudsman's Further Investigation stage uncover issues with record keeping. This often can be an indicator of other underlying problems.
Stressing how good records protect everyone, both urged members of staff working in public bodies to record their rationale when making key decisions. This not only helps others within the public body but can act as a 'shield' if those decisions are questioned at some point in the future.
Quarterly Bulletin - March 2024
Our Quarterly Bulletin highlights some of our most recent investigation reports and provides other updates on our work.
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Trust failed to explain reasons for not carrying out Serious Adverse Incident investigation
A woman whose father died in Causeway Hospital after removing his oxygen mask believed he should have been monitored more closely. She also questioned why the Trust did not commission a review into the incident.
Trust failed to explain reasons for not carrying out Serious Adverse Incident investigation
A woman whose father died in Causeway Hospital complained that staff should have monitored him more closely.
Read our full investigation report here.
Treatment of a patient by the Northern Health & Social Care Trust
A woman complained about the care given to her husband in Antrim Area Hospital in the weeks before his death. We upheld parts of the complaint.
Trust under no obligation to inform families about Continuing Healthcare assessments.
A complainant said that if the South Eastern Health Trust had carried out a proper healthcare assessment it might have been responsible for paying her mother’s nursing home fees .
Woman unfairly removed from GP Patient List
A breakdown in the relationship between a GP Practice and a patient led to her being removed from its Patient List. We welcomed the staff training delivered by the Practice which followed our investigation.
Trust gave cystic fibrosis patient appropriate medication
We found the Belfast Trust was right to encourage a patient with cystic fibrosis to persevere with its chosen course of treatment, but criticised a lack of community dietetic support which left her at potential risk of harm.
Trust dealt fairly with man’s request for assistance
A man with Crohn’s Disease asked the Southern Trust to provide him with an additional bedroom and bathroom.
We found the Trust’s decision to only approve a new bathroom was appropriate.