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Treatment of a patient in Altnagelvin Hospital

A woman complained about the treatment her late mother received in Altnagelvin Hospital following a fall. 

Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’

The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.

Investigation into complaint about ‘unnecessary’ test on prostate cancer patient

The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.

Trust continued to provide pain relief during patient’s final days

The daughter of an elderly cancer patient complained that her syringe driver was removed in the days before her death, causing her to experience unnecessary pain.

Investigation into complaint about the South Eastern Prison Healthcare Trust

A man claimed that prison authorities unfairly denied him treatment for his opioid addiction.  We did not uphold the complaint but made observations on the case for the Trust to consider going forward.

Treatment of patient’s fractured rib was of a ‘high standard’

A man complained about the treatment he received for his fractured rib.  We did not uphold the complaint.

Investigation of a complaint against an out of hours GP service

A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.

GP surgery missed signs of man’s stroke

A patient was prescribed diazepam after he complained to his GP about feeling unwell. 

We asked the surgery to apologise after he was later found to have suffered five strokes in the space of a week. 

Patient should have undergone further tests before being discharged from hospital.

A Health Trust’s failure to carry out tests on a man with an undiagnosed heart condition left his family with unanswered questions following his death.

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