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The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.

The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.

A man complained about the treatment he received for his fractured rib.  We did not uphold the complaint.

A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.

The daughter of an elderly cancer patient complained that her syringe driver was removed in the days before her death, causing her to experience unnecessary pain.

A man claimed that prison authorities unfairly denied him treatment for his opioid addiction.  We did not uphold the complaint but made observations on the case for the Trust to consider going forward.

The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.

A Health Trust’s failure to carry out tests on a man with an undiagnosed heart condition left his family with unanswered questions following his death.

Our investigation found that the communication between clinicians caring for a patient in Craigavon Area Hospital was inadequate, and that a series of other failures contributed towards his untimely death.

A woman complained about the Southern Trust’s decision to make her late sister’s estate liable for unpaid nursing costs.