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A patient claimed that she wasn't assessed properly while in the Royal Victoria Hospital Belfast and that the Trust tried to discharge her prematurely without any treatment.

A woman raised concerns with the Western Trust about how her late mother was treated in a care home.  We found significant failings in the way the Trust investigated her complaint.

A GP practice should have had a face-to-face consultation with an elderly patient, despite the Covid restrictions in place at the time. 

A woman questioned why it took so long for her father to receive surgery in Altnagelvin Area Hospital.  She also claimed that poor communication between staff contributed to his untimely death. 

A woman complained that the Belfast Trust did not properly investigate the cause of her father’s chest pains. She believed if it had done so he may not have died shortly after being discharged from hospital.

We found that a GP practice should not have removed a patient from its Patient List without giving him an initial warning. 

A man’s cancer treatment was interrupted by the Covid pandemic in March 2020. We found that he should have been reviewed by clinicians as soon as possible after the resumption of face-to-face appointments. 

Our investigation found that a complainant was offered good support by the Belfast Trust during her treatment for Anorexia Nervosa.

Our latest Case Digest features a number of investigations into complaints about care homes. It highlights the importance of good complaints handling and provides some key messages for the families of those in care.

A woman complained about the treatment her late mother received in Altnagelvin Hospital following a fall.