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The care of a patient by the Southern Trust’s Home Treatment Crisis Response Service

A complainant raised concerns about how the Southern Trust cared for her vulnerable sister.  

Our investigation found a number of failings by the Trust.  

Concerns about treatment of care home resident should have been passed on sooner

The Belfast Trust failed to keep a proper record of how it responded to allegations from a whistleblower.  It should also have informed the resident’s wife of the allegations at an earlier stage. 

Trust’s response to Continuing Healthcare request was not in line with guidance

A man asked the South Eastern Trust to check whether his mother was entitled to help with her care home fees. 

We found the Trust failed to properly deal with the request and asked it to re-assess her primary care needs when revised guidance becomes available.

Concerns over Trust’s failure to keep notes of discussion with patient

Nursing staff in the Belfast Trust provided appropriate care to a patient before he underwent elective vascular surgery. However, we found it of significant concern that the Trust failed to keep records of a discussion it had with him about the surgery’s risks.

Trust failed to assess patient’s eligibility for Continuing Healthcare

We asked the Northern Trust to apologise to a man after it failed to properly deal with his request for Continuing Healthcare.

Care and treatment failures contributed to death of patient

A man was admitted to Altnagelvin Hospital with severe abdominal pain.  

Our investigation found that a series of delays in his care and treatment, and a failure to manage his sepsis, contributed to his death.

Investigation of a complaint against the Western Trust

A woman complained about the care her late husband received in hospital during his treatment for cancer.

Patient's eye surgery delayed by Trust's failings

We recommended that the Northern Health Trust apologise to a complainant after our investigation found failings in the care and treatment of her baby son and its handling of a Serious Adverse Incident (SAI) investigation.

Investigation of a complaint against the Education Authority

A complainant raised concerns about the Education Authority’s failure to investigate a potential child protection concern regarding her son.

The care and treatment of a patient in Causeway Hospital

The Northern Trust failed to provide a patient with a nutritional care plan during his time in hospital.  We also found that it should have contacted his family to discuss arrangements for a DNACPR. 

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