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We asked the Northern Trust to make sure patients who have difficulties relaying their medical histories are accompanied when they are assessed in hospital Emergency Departments.

A woman complained about the Southern Trust’s decision to make her late sister’s estate liable for unpaid nursing costs.

A man claimed Belfast City Council should have asked his neighbour to remove a structure on his driveway.

Although the Council was not required to take action, we found it should have explained to the man why.

A woman complained about a Trust’s decision not to allow her son to be his brother’s paid carer.

We found that social workers provided the family with appropriate support, but asked the Trust to re-examine its decision as we could not be sure it had correctly applied Departmental guidance.

We investigated a complaint from a member of the public who believed she was treated unfairly by the Department of Health.

A Health Trust’s decision to admit a woman to a care home was appropriate, but its communication with her carer fell below the expected standards.