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Your search has returned 25 resultsHow we deal with complaints
Information for councillors on how we assess, investigate, and adjudicate on complaints.
How to make a complaint
Making a complaint is not as daunting as you might think.
This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.
Complaints Standards
We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.
Annual Reports
The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.
Accessibility statement for NIPSO
This accessibility statement applies to https://www.nipso.org.uk
Information and Guidance
This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction.
Identifying and supporting public service users in vulnerable circumstances
A set of learning resources to help organisations support people who are experiencing vulnerability.
Publications
This section contains our Principles of Good Administration, the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.
Patient Safety
Resources from our conference in March 2024 on the theme of patient safety in Northern Ireland.