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The quality of care given to a young person with complex medical needs deteriorated when she turned 18.  

We criticised the Belfast Trust for not doing enough to prepare for her transition to adult care, noting with concern the lack of overall policies for managing this process.

We found that a woman was cared for appropriately in the Maternity Unit of the Royal Victoria Hospital, but said that clinicians should have recorded the discussions they had with her about the progress of her labour.

A woman said that her GP should have diagnosed her daughter's tonsilitis and given her an antibiotic.

We found that the Practice treated the infection appropriately.

A Housing Executive resident complained that it didn’t deal with his concerns about his unsafe kitchen.

Upholding the complaint, we recommended that it apologise to the man and provide him with a response within two weeks of our report.

A woman complained about the care her elderly mother received over a 10 day period in the Mater Hospital.

We upheld parts of the complaint, including over how the hospital dealt with an incident in which the patient was in an agitated state, and the way it managed her food intake.  We found no failings over the complaints relating to sedation, toileting, and the patient's access to fluids.

A woman complained that her daughter, who had autism, anxiety and depression, was not cared for properly during her 7 months stay in a children’s home.

A teenage boy waited 18 months to see a consultant after he was diagnosed with arthritis and ruptured ligaments. 

We asked the Trust to apologise for the failures which caused the delay.

A care home resident complained that the home she was in was not suitable for her needs.

We noted the Western Trust's efforts to find the woman a more appropriate home, and recommended it continue its search for alternative options.