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Your search has returned 478 resultsTrust delayed man’s application for kinship of grandchildren
We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.
Read our investigation report.
Investigation of a complaint against the South Eastern Health & Social Care Trust
A patient complained that if a cyst had been diagnosed earlier she could have avoided a painful procedure to have it drained.
Tuesday 31 October
Due to the adverse weather our office will be closed to the public on Tuesday 31 October.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Jolene Bunting
Belfast City Council
Code of Conduct Paragraph 4.1(b), Paragraph 4.2, Paragraph 4.11, Paragraph 4.12 (a), Paragraph 4.13 (a), Paragraph 4.16 and Paragraph 4.18
Investigation into complaint about a GP Surgery
A man complained that the medication prescribed by his doctor was making him ill, and that he should also have been referred to a consultant.
Our investigation found that the Practice provided him with appropriate care and treatment.
PIP and the Value of Further Evidence – a Follow Up Report
A report issued today has found that the Department for Communities has implemented a number of recommendations relating to how it uses further evidence in support of Personal Independence Payments, but that it must do more to improve the system for claimants.
Restrictive Practices in Northern Ireland Schools - an overview report
This report contains details of investigations into restrictive practices in schools, identifies recurring themes, and includes a number of recommendations to the Department of Education.
Own Initiative Investigations
Our ‘Own Initiative’ function allows us to investigate even if we haven't received a complaint.
Strengthening our roots: an overview report on tree protection in the planning system
Today we've released a new report on the protection of trees in Northern Ireland.
'Strengthening our roots: an overview report on tree protection in the planning system' found that despite 369 tree protection breaches reported between 2019 and 2022, only one resulted in enforcement action being taken, and none led to prosecution.
It also found that despite having significant enforcement powers, less than half of local councils clearly state on their websites that it is a criminal offence to carry out works to protected trees without consent. Others do not make any reference to the consequences of breaches.
It states that a failure to provide clear information to the public has the potential to cause confusion, and risks creating a perception that local councils and the Department for Infrastructure see the protection of trees as a low priority.