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In this section you can make a complaint using our online form, get help making a complaint, or read about our investigation process.
Quarterly Bulletin - October 2023
Our Quarterly Bulletin highlights some of our most recent investigation reports and provides other updates on our work.
Wednesday 26 April
Please note that due to industrial action there will be a disruption to our normal service on Wednesday 26 April.
Launch of new website
Welcome to our new website!
We hope its welcoming design and clear layout will help you understand our work and how we can help you.
If you have any thoughts or suggestions on how we could improve things, we would be grateful for your feedback to communications@nipso.org.uk
Care and treatment of a patient in Altnagelvin Hospital
A woman complained about the treatment her daughter received when she attended the Emergency Department of Altnagelvin Hospital. We found that the plan to conduct an ECG and observe the patient was reasonable, but asked the Trust to apologise for the nursing behaviours and attitudes she encountered in the hospital.
Trust failed to treat patient’s lung disease
We asked the Northern Health Trust to apologise to a man after we found it failed to properly monitor a growth on his lungs and to offer him appropriate non-surgical treatment.
Complaint against a GP practice
The family of a woman who died from lung cancer said that her GP Practice left her without guidance or support following her discharge from hospital. We partially upheld the complaint.