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Your search has returned 478 resultsNorthern Ireland Housing Executive took two years to deal with resident’s complaint
We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.
How to complain
What to do if you want to complain, including advice on how to fill out our complaints form
Investigations
Information about how we investigate allegations against councillors, and about those involved in the investigation process
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The care and treatment of a patient by the South Eastern Health & Social Care Trust
An investigation into complaint from a man who believed he would not have developed cirrhosis of the liver if he had received proper medical attention has found that his care was 'appropriate and reasonable and in accordance with good medical practice.'
Council failed to properly consider report into conduct of Chief Executive
We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.
Read our investigation report.
Communications with patients on healthcare waiting lists
This investigation found that the system for communicating with patients on healthcare waiting lists is in ‘disarray’, and concluded that significant and repeated failures across the system amounted to ‘systemic maladministration’.
It urged the Department of Health to work with Health Trusts, GPs and others to address the failings.
PIP and the value of further evidence - follow up report
In June 2021 the Ombudsman found that repeated failings by the Department for Communities in how it handled further evidence amounted to ‘systemic maladministration’. Ombudsman Margaret Kelly made 33 recommendations on how the system could be improved.
This follow-up report shows that out of the 33 recommendations made, 10 have been fully met, 18 partly met, and 5 not met.
PIP and the value of further evidence
Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information to help them assess claims for the Personal Independence Payment (PIP) benefit.