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Your search has returned 478 resultsThe Code of Conduct
Information on the Northern Ireland Local Government Code of Conduct for Councillors (the Code), and the Commissioner's Guidance.
Trust told to deal with requests for continuing healthcare assessments in more consistent and transparent manner
We found that the Belfast Trust did not properly assess a man’s healthcare needs before his admission to a nursing home.
We asked it to apologise to the complainant and to review all applications for continuing healthcare from the last three years.
Trust did not properly investigate theft of resident’s wedding ring
We made recommendations for service improvement after we found failings in the way the Belfast Trust investigated the theft of a care home resident’s wedding ring.
Trust apologises for care and treatment of patient following surgery
A woman complained that her late brother was not given the best possible chance to recover following gall bladder surgery. We upheld parts of the complaint, and were critical of the serious adverse incident report prepared by the Northern Trust.
Director of Governance and Support Services
The Director of Governance and Support Services will be responsible for supporting the Ombudsman in the management of the unique accountability arrangements which underpin the office.
They will oversee the development and delivery of NIPSO’s key support services including IT, HR, Facilities Management, Finance, Management Reporting and Information Governance in line with the NIPSO Strategic Plan and Values. As a member of the Senior Management Team, they will contribute to corporate leadership and embedding the values of NIPSO in all internal and external interactions.
About Us
Information on who we are, how we investigate allegations against councillors, and links to the Code of Conduct and the Commissioner's guidance.
Casework Officer
Our team of Casework Officers perform a key function in NIPSO’s aim to provide people with access to justice through the investigation of unresolved complaints. The role is diverse and will appeal to those with a desire to apply their analytic and problem-solving skills to drive forward improvement in public services.
Casework Officers work with others in NIPSO to share our investigation findings with the public, to communicate recommendations for service improvement, and raise awareness of the important work of the Office.
How we deal with your complaint
Information about how we assess and investigate complaints
Making a complaint
Information on what you need to do if you think a councillor has failed to comply with the Code of Conduct.