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Trust failed to treat patient’s lung disease

We asked the Northern Health Trust to apologise to a man after we found it failed to properly monitor a growth on his lungs and to offer him appropriate non-surgical treatment.

Patient waited five weeks to be seen by hospital psychiatrist

A woman who complained about the time it took for a hospital consultant psychiatrist to treat her mother has had her complaint upheld by the Public Services Ombudsman.

Investigation of a complaint against the South Eastern Health & Social Care Trust

A patient complained that if a cyst had been diagnosed earlier she could have avoided a painful procedure to have it drained.     

Trust delayed man’s application for kinship of grandchildren

We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

Read our investigation report.

Tuesday 31 October

Due to the adverse weather our office will be closed to the public on Tuesday 31 October.

Our phone lines will be open as normal.

We apologise for any inconvenience this may cause.

Strengthening our roots: an overview report on tree protection in the planning system

Today we've released a new report on the protection of trees in Northern Ireland.  

'Strengthening our roots: an overview report on tree protection in the planning system' found that despite 369 tree protection breaches reported between 2019 and 2022, only one resulted in enforcement action being taken, and none led to prosecution.

It also found that despite having significant enforcement powers, less than half of local councils clearly state on their websites that it is a criminal offence to carry out works to protected trees without consent.  Others do not make any reference to the consequences of breaches. 

It states that a failure to provide clear information to the public has the potential to cause confusion, and risks creating a perception that local councils and the Department for Infrastructure see the protection of trees as a low priority.

Proper care and treatment of patient by Trust 'may have improved her chances of survival'

An investigation has found that the Northern Health and Social Care Trust failed to provide adequate care and treatment to a patient who died of multiple organ failure in the Causeway Hospital, Coleraine on 26 September 2015.

Ian Stevenson

Causeway Coast & Glens Borough Council

Hearing Date/Time

Alleged Breach

Code paragraph 4.2

Decision on Breach

Breach of paragraph 4.2   

Ombudsman upholds complaint about Trust's delay in carrying out carer's assessment

The Public Services Ombudsman has upheld a complaint from a woman who waited 20 months to have a carer's assessment carried out by the Western Health and Social Care Trust.