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Information and advice for public bodies in Northern Ireland, including an explanation of how we investigate complaints and guidance on good complaints handling.
Padraig McShane
Causeway Coast & Glens Borough Council
Disrepute (p 4.2).
Breach of Paragraph 4.2 (Disrepute)
Ian Stevenson
Causeway Coast & Glens Borough Council
Code paragraph 4.2
Breach of paragraph 4.2
Brian Duffin
Antrim & Newtownabbey Borough Council
Code paragraph 4.2
Breach of paragraph 4.2
Declan Boyle
Belfast City Council
Code paragraphs 4.2, 4.6, 4.16, 5.2 (a), (f), (i) (ee), 5.3, 6.1, 6.2 and 6.3
Breach of Paragraphs 5.2, 6.1, 6.2, 6.3, 4.6
John Smyth
Antrim & Newtownabbey Borough Council
Relating to:
Disrepute (p 4.2), Conflict of Interest (p 4.3), Seeking of preferential treatment (p 4.17), Pecuniary Interest (p 6.1), & (p 6.2)
Breach of paragraphs 6.3 and 6.4 (Private or personal non-pecuniary interests).
Failures in the care and treatment of patient in Antrim Area Hospital
A woman complained about how long it took the Northern Health Trust to provide her late son with a routine test for heart disease, and about its subsequent failure to monitor his condition.
Investigation of a complaint against a Primary School
The parents of a child with special educational needs complained that his primary school was not giving him the support he needed.
We upheld the complaint and made a number of recommendations to the school.
Jim Dillon
Lisburn & Castlereagh City Council
Code paragraphs 4.13(a) (the Respect Principle), and 4.13(b)
Closed by Alternative Action