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For Service Providers

Information and advice for public bodies in Northern Ireland, including an explanation of how we investigate complaints and guidance on good complaints handling.

Padraig McShane

Causeway Coast & Glens Borough Council

Hearing Date/Time

Alleged Breach

Disrepute (p 4.2).

Decision on Breach

Breach of Paragraph 4.2 (Disrepute)

Ian Stevenson

Causeway Coast & Glens Borough Council

Hearing Date/Time

Alleged Breach

Code paragraph 4.2

Decision on Breach

Breach of paragraph 4.2   

Brian Duffin

Antrim & Newtownabbey Borough Council

Hearing Date/Time

Alleged Breach

Code paragraph 4.2    

Decision on Breach

Breach of paragraph 4.2

Declan Boyle

Belfast City Council

Hearing Date/Time

Alleged Breach

Code paragraphs 4.2, 4.6, 4.16, 5.2 (a), (f), (i) (ee), 5.3, 6.1, 6.2 and 6.3

Decision on Breach

Breach of Paragraphs 5.2, 6.1, 6.2, 6.3, 4.6    

John Smyth

Antrim & Newtownabbey Borough Council

Hearing Date/Time

Alleged Breach

Relating to:

Disrepute (p 4.2), Conflict of Interest (p 4.3), Seeking of preferential treatment (p 4.17), Pecuniary Interest (p 6.1), & (p 6.2)

Decision on Breach

Breach of paragraphs 6.3 and 6.4 (Private or personal non-pecuniary interests).

Failures in the care and treatment of patient in Antrim Area Hospital

A woman complained about how long it took the Northern Health Trust to provide her late son with a routine test for heart disease, and about its subsequent failure to monitor his condition.

Investigation of a complaint against a Primary School

The parents of a child with special educational needs complained that his primary school was not giving him the support he needed. 

We upheld the complaint and made a number of recommendations to the school.

Jim Dillon

Lisburn & Castlereagh City Council

Alleged Breach

Code paragraphs 4.13(a) (the Respect Principle), and 4.13(b)

Decision on Breach

Closed by Alternative Action

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