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Your search has returned 476 resultsFailings found in 'appointee' process
The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.
Investigation of a complaint against a Primary School
The parents of a child with special educational needs complained that his primary school was not giving him the support he needed.
We upheld the complaint and made a number of recommendations to the school.
Patient's treatment in Antrim Area Hospital was appropriate and clinically justified
We investigated a man’s concerns about the death of his elderly mother.
We found that while she suffered from a number of medical conditions which could have caused her death at any time, the immediate cause was Covid-19.
Trust’s delay in providing social worker caused parent uncertainty and frustration
A parent who acted as a carer for her son with special needs complained that a six-month delay in her family being allocated a social worker impacted her financially and mentally.
We upheld the complaint but found no evidence of bias against the parent by the Trust.
PIP and the Value of Further Evidence – a Follow Up Report
A report issued today has found that the Department for Communities has implemented a number of recommendations relating to how it uses further evidence in support of Personal Independence Payments, but that it must do more to improve the system for claimants.
88% of those on healthcare waiting lists feel forgotten – Ombudsman report finds systemic maladministration
An Ombudsman report released today has found that the significant and repeated failures to properly update patients on healthcare waiting lists in Northern Ireland amounted to ‘systemic maladministration’, and in many cases had a detrimental impact on the health and wellbeing of those waiting.
Ombudsman expresses concern about waiting time for patient's hip surgery
An investigation by the Ombudsman has found that a decision by a Health Trust not to prioritise a patient's hip surgery was reasonable and appropriate, but has criticised the Trust for not letting the man's GP know about its decision.
Alderman Smyth partially suspended for 3 months
Alderman John Smyth (Antrim and Newtownabbey Borough Council) has been suspended from sitting on the council’s Planning Committee for three months following an Adjudication Hearing held on 15 June.
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