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We recommended that a healthcare provider review its policies and improve staff training after we investigated the care it provided to a complainant’s elderly mother.

We investigated a complaint from a man who said that his mother should not have been sent from hospital back to her care home.  We found that her care was appropriate, but following our investigation the Trust agreed to review the way it documents patients returning to nursing homes or other care settings.

We found that a medical assessment performed during a home visit was carried out in line with good medical practice, but that the GP should have recorded what had been discussed with the patient and her family, and what they should do if her symptoms did not improve.

We found that although a patient’s CT scan was interpreted incorrectly by the Belfast Health and Social Care Trust, it is likely that a correct reading would still have not prevented a brain haemorrhage he suffered four weeks later.

We upheld parts of a complaint about the management of the patient's pain relief, the hospital's communication with her family, the supply of her medication, and the decision to discharge her.

We welcomed the Audit Office's positive approach to record keeping after we upheld a complaint about the way it dealt with a complainant's concerns.

We investigated a complaint about the way Belfast City Council dealt with claims of a breach of planning control.

Our investigation into a complaint about the care and treatment of a cancer patient has led to an apology to the complainant and a review of the issue of pain management on two wards in the Mater and Royal Victoria hospitals.