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Your search has returned 575 resultsComplaints standards for Northern Ireland
Information on our work to create a common set of complaints handling standards for all public bodies.
Alderman suspended for 3 months
Alderman Linda Clarke (Antrim and Newtownabbey Borough Council) has been suspended from her position as councillor for 3 months following an Adjudication Hearing held today (9 July).
Click here for more information.
Linda Clarke
Antrim & Newtownabbey Borough Council
Paragraphs 4.3, 6.3, 6.4.
Breach of paragraphs 4.3, 6.3, 6.4.
Trust's management of patient was appropriate
A patient complained he was uncomfortable after he was fitted with a catheter following surgery. We found no failings in his care and treatment.
Complaint about patient’s care partially upheld
A woman believed that the Western Trust should not have left it to her family to arrange palliative care for her elderly mother.
Care of patient was in line with guidelines
A woman complained that doctors did not do enough to monitor and investigate her father’s condition prior to his death.
Trust failed to communicate DNR decision
The Northern Trust should have told a patient and his family that he would not be resuscitated if his heart or breathing stopped.
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Treatment of patient’s cyst was in line with procedures
A man said a hospital should not have discharged him without doing further tests on a cyst on his brain. We found he was treated appropriately.
Complaint about woman’s fertility treatment
A woman complained that her IVF treatment failed because the Belfast Trust’s fertility clinic failed to monitor her progesterone levels. Our investigation did not identify any failings.