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Your search has returned 575 resultsCouncillor Irvine
Councillor Wesley Irvine (Ards & North Down Borough Council) has been suspended for three months following an Adjudication Hearing held on 13 June.
Click here for further details.
Ombudsman begins investigation into Northern Ireland Housing Executive
The Ombudsman has written to the Chief Executive of the Northern Ireland Housing Executive to say she has commenced an 'own initiative' investigation into the organisation.
The decision follows the Ombudsman’s consideration of the Housing Executive’s response to her investigation proposal from earlier this year.
Annual Reports
Our Annual Reports and Accounts explain how we spend our money and how we perform against our targets.
The Ombudsman's Reports give information about the investigations we carried out during the year.
Training Resources
These short videos explain why good complaints handling is important and provide helpful guidance to those investigating complaints.
Ombudsman begins investigation into Northern Ireland Housing Executive
The Ombudsman has written to the Chief Executive of the Northern Ireland Housing Executive to say she has commenced an 'own initiative' investigation into the organisation.
The decision follows the Ombudsman’s consideration of the Housing Executive’s response to her investigation proposal from earlier this year.
Click here for further details.
May Quarterly Bulletin
Catch up on our recent activities with our latest Quarterly Bulletin.
This May edition includes links to our new training resources which have been designed to help staff in public bodies investigate complaints. There's also links to our Case Digest on women's health and to two significant investigation reports.
Model Complaints Handling Procedures
Our Model Complaints Handling Procedures provide guidance to staff on how they should investigate complaints.
Best Practice Guidance
Best Practice Guidance on Learning from Complaints – this document is the first to be launched in a series of guides to support improvement in complaint handling standards across public services, alongside the introduction of a standardised and simplified complaints handling approach. Further guides are coming soon.
Consultation
Read about the research and consultation we carried out to help us create the new complaints handling procedures.