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The Ombudsman has upheld elements of a complaint made about the care given by the Ulster Hospital, Dundonald, to a patient with type 2 diabetes.

The quality of care given to a young person with complex medical needs deteriorated when she turned 18.  

We criticised the Belfast Trust for not doing enough to prepare for her transition to adult care, noting with concern the lack of overall policies for managing this process.

We found that a woman was cared for appropriately in the Maternity Unit of the Royal Victoria Hospital, but said that clinicians should have recorded the discussions they had with her about the progress of her labour.

A Housing Executive resident complained that it didn’t deal with his concerns about his unsafe kitchen.

Upholding the complaint, we recommended that it apologise to the man and provide him with a response within two weeks of our report.

A woman said that her GP should have diagnosed her daughter's tonsilitis and given her an antibiotic.

We found that the Practice treated the infection appropriately.

An architect complained that he was unfairly removed from a project to restore a historic monument.

A care home resident complained that the home she was in was not suitable for her needs.

We noted the Western Trust's efforts to find the woman a more appropriate home, and recommended it continue its search for alternative options.