Search results
Your search has returned 575 resultsOmbudsman investigation finds that hospital failed to properly monitor patient’s eating and drinking
An investigation by the Public Services Ombudsman has found that the Northern Health and Social Care Trust did not properly monitor a patient’s food and drink intake during her stay in the Antrim Area Hospital.
Quarterly Bulletin - October 2024
Our latest Quarterly Bulletin contains information about:
- Our Ombudsman's Report for 2023-24
- Resources on patient safety
- A new Case Digest on care homes
- Testimonials from our users
- Two investigation reports into complaints about health trusts
Investigation against the Northern Health and Social Care Trust
An investigation has found that the Northern Health and Social Care Trust failed to seek a cardiology opinion in relation to a patient before deciding to discharge him from hospital. The Ombudsman recommend that the patient be given a full written apology by the Trust Chief Executive for this failure in clinical care and treatment.
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Read our full report here.
Report recommends review of how the Northern Ireland Housing Executive handles complaints
We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.
Visitors to our office
Please note, if you intend to visit us in person during the week beginning 18 November we would ask if you could telephone us in advance on our Freephone number 0800 343424.
This is a temporary arrangement to accommodate repair work taking place on our premises.
We apologise for any inconvenience.
Complainant treated ‘unfairly’ over publication of Charity Commission report
An Ombudsman investigation has found that a complainant should have been given the chance to comment on the factual accuracy of a report by the Charity Commission prior to its publication. However, the complaint that the report was biased and written in ‘bad faith’ was not upheld.
Christmas and New Year opening hours
Please note that we will be closed to the public from Tuesday 24th December 2024 to Thursday 2nd of January 2025.
If you wish to submit a complaint you can still use our online complaints form anytime.
Investigation into a complaint about the Southern Health and Social Care Trust
A patient complained that the Trust should have changed her waiting list status to ‘urgent’ following a request by her GP. We did not uphold the complaint.
Decision to remove patient from GP Practice was ‘unfair and disproportionate’
A GP practice removed a woman from its Patient List following a complaint she made about practice staff.