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Your search has returned 594 resultsCase Digest – School Complaints
A guide to best practice for complaints handling in schools has been launched today (21/03/2023). The guide which is being issued to schools throughout Northern Ireland, will provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.
Investigation of a complaint about the Education Authority
A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance. We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.
Investigation finds hospital treated toddler appropriately following fall at home
The parents of a 20 month old boy complained about the care he received in Antrim Area Hospital, saying that they had to leave the Emergency Department as they feared staff were inept. Our investigation found that his treatment was acceptable and within the Trust’s guidelines.
Trust asked to acknowledge impact of biopsy delay on cancer patient’s quality of life
The wife of a cancer patient complained about his care in Belfast City Hospital. We found that overall the patient’s pain was appropriately assessed and managed. However, we also concluded that he failed to get radiotherapy when he needed it because of a delay in receiving a biopsy.
Patient recovering from stomach surgery had to wait 12 hours before receiving appropriate treatment
We found that a man recovering from a stomach operation was discharged too early from the ICU of Belfast City Hospital. We asked the Trust to apologise, and to review the treatment of a number of other patients who had returned to ICU following a similar operation.
Investigation into the care of a patient in the Ulster Hospital
A woman complained about the treatment given to her mother in the Emergency Department of the Ulster Hospital. We found her treatment on the whole was appropriate, but made a number of training recommendations for nursing staff.
Man waited 16 hours in hospital’s Emergency Department
We investigated a woman’s complaint that her father did not receive appropriate care in the Emergency Department of the Mater Hospital, Belfast. We found there were failures in his treatment, but that they did not ultimately lead to a deterioration in his health.
Investigation of a complaint about the Royal Jubilee Maternity Service, Belfast
We partly upheld a complaint from a woman who was unhappy about her hospital treatment during the later stages of her pregnancy.