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Patient was discharged prematurely from hospital’s Emergency Department – Ombudsman

Investigation concludes that observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.

Investigation of a complaint against the Victims and Survivors Service

Ombudsman partially upholds man's complaint about the actions of the Victims and Survivors Service.

Ombudsman asks Housing Executive to look again at grant application

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

Investigation of a complaint against Newry, Mourne and Down District Council

A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.

Hospital conditions not the cause of patient’s pneumonia

An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.

Investigation into the management of a patient's pain relief in Causeway Hospital Accident & Emergency department

The care and treatment provided to a complainant by the Accident & Emergency Department at Causeway Hospital was 'in accordance with good medical practice.'

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In this section you can make a complaint using our online form, get help making a complaint, or read about our investigation process.

Investigation of a complaint against the Belfast Health and Social Care Trust

A Trust’s failure to perform an examination of a patient on admission to hospital meant he was not assessed by medical staff against this baseline during his time on the ward.  The investigation also identified a number of record keeping failures by the Trust while caring for the patient.

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