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A GP practice should have had a face-to-face consultation with an elderly patient, despite the Covid restrictions in place at the time. 

A woman raised concerns with the Western Trust about how her late mother was treated in a care home.  We found significant failings in the way the Trust investigated her complaint.

We investigated a complaint that the Belfast Trust failed to identify and treat a physical cause for a patient's symptoms which developed after surgery to remove her thyroid.

A patient claimed that she wasn't assessed properly while in the Royal Victoria Hospital Belfast and that the Trust tried to discharge her prematurely without any treatment.

A woman questioned why it took so long for her father to receive surgery in Altnagelvin Area Hospital.  She also claimed that poor communication between staff contributed to his untimely death. 

Our investigation found that the communication between clinicians caring for a patient in Craigavon Area Hospital was inadequate, and that a series of other failures contributed towards his untimely death.

A woman complained that the Belfast Trust did not properly investigate the cause of her father’s chest pains. She believed if it had done so he may not have died shortly after being discharged from hospital.