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The care and treatment of a patient at South West Acute Hospital, Enniskillen
The Ombudsman has found that, prior to her death, a patient was given appropriate care and treatment at the South West Acute Hospital, Enniskillen. However, an investigation also concluded that the Trust should have made her family aware of a Do Not Resuscitate order placed on her medical file.
PIP and the value of further evidence
Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information to help them assess claims for the Personal Independence Payment (PIP) benefit.
Council failed to properly consider report into conduct of Chief Executive
We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.
Schools Case Digest
This is a best practice guide for complaints handling in schools.
It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.
Trust did not properly investigate theft of resident’s wedding ring
We made recommendations for service improvement after we found failings in the way the Belfast Trust investigated the theft of a care home resident’s wedding ring.
Casework Officer
Our team of Casework Officers perform a key function in NIPSO’s aim to provide people with access to justice through the investigation of unresolved complaints. The role is diverse and will appeal to those with a desire to apply their analytic and problem-solving skills to drive forward improvement in public services.
Casework Officers work with others in NIPSO to share our investigation findings with the public, to communicate recommendations for service improvement, and raise awareness of the important work of the Office.
Director of Governance and Support Services
The Director of Governance and Support Services will be responsible for supporting the Ombudsman in the management of the unique accountability arrangements which underpin the office.
They will oversee the development and delivery of NIPSO’s key support services including IT, HR, Facilities Management, Finance, Management Reporting and Information Governance in line with the NIPSO Strategic Plan and Values. As a member of the Senior Management Team, they will contribute to corporate leadership and embedding the values of NIPSO in all internal and external interactions.