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Your search has returned 590 resultsInvestigation of a complaint against the Southern Health and Social Care Trust
We found failures in the care provided by the Southern Trust to an elderly woman and her daughter.
Friday 22 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 22 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Holiday opening hours
Our office is closed from the afternoon of 22 December until Tuesday 2nd January 2024.
If you wish to contact us during this time, please use our online complaints form or send us an email.
Merry Christmas and a Happy New Year!
Health Trust challenged over Continuing Healthcare assessment
A woman complained about the Southern Trust’s decision to make her late sister’s estate liable for unpaid nursing costs.
Recommendations made to care home following investigation of complaint
A report has criticised elements of the care and treatment provided to an elderly patient in Domnall Care Home (Belfast).
Council failed to give reasons for not taking enforcement action
A man claimed Belfast City Council should have asked his neighbour to remove a structure on his driveway.
Although the Council was not required to take action, we found it should have explained to the man why.
Patient should have been accompanied during doctor’s assessment
We asked the Northern Trust to make sure patients who have difficulties relaying their medical histories are accompanied when they are assessed in hospital Emergency Departments.
Thursday 18 January
Our office is closed to the public today, but our phone lines are open as normal.
We apologise for any inconvenience.
Getting out and about
Our Engagement Team meet community groups, charities, other public bodies, and members of the public across Northern Ireland to listen to their issues and to tell them about our service.
If you would like a visit from one of the team, please get in touch!