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Your search has returned 590 resultsHousing Executive’s repeated failure to deal with complaints ‘deeply concerning’
The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.
Treatment of patient’s fractured rib was of a ‘high standard’
A man complained about the treatment he received for his fractured rib. We did not uphold the complaint.
Investigation of a complaint against an out of hours GP service
A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.
Trust continued to provide pain relief during patient’s final days
The daughter of an elderly cancer patient complained that her syringe driver was removed in the days before her death, causing her to experience unnecessary pain.
Investigation into complaint about the South Eastern Prison Healthcare Trust
A man claimed that prison authorities unfairly denied him treatment for his opioid addiction. We did not uphold the complaint but made observations on the case for the Trust to consider going forward.
Complainant treated ‘unfairly’ over publication of Charity Commission report
An Ombudsman investigation has found that a complainant should have been given the chance to comment on the factual accuracy of a report by the Charity Commission prior to its publication. However, the complaint that the report was biased and written in ‘bad faith’ was not upheld.
Investigation into complaint about ‘unnecessary’ test on prostate cancer patient
The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.
Patient should have undergone further tests before being discharged from hospital.
A Health Trust’s failure to carry out tests on a man with an undiagnosed heart condition left his family with unanswered questions following his death.
Complaint against the Driver and Vehicle Agency
The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.
Investigation into complaint about a GP Surgery
A man complained that the medication prescribed by his doctor was making him ill, and that he should also have been referred to a consultant.
Our investigation found that the Practice provided him with appropriate care and treatment.