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The Ombudsman has upheld elements of a complaint that appropriate steps were not taken to prevent an elderly patient from falling out of a hospital bed, but did not establish a link between her fall and her death the following day.

The Ombudsman has found that a care home provided a patient with the right level of the drug Quetiapine, and addressed a complainant’s concerns about the diet the patient received in the home.

A report has made recommendations to the Northern Ireland Hospice after an investigation found that a number of failures meant a meant a patient in receipt of community palliative nursing did not receive the end of life care she needed.

An investigation has found that a patient was treated appropriately on the fracture ward of the Royal Victoria Hospital, but that she should have been transferred to a respiratory ward after her surgery.

The Ombudsman has found that a patient who was treated in Antrim Area Hospital A&E department should have had her pain score taken on her initial assessment and assessed at regular intervals.  However, the investigation also found that on the basis of the symptoms an x-ray and treatment with painkillers was appropriate.

A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.

An investigation has not upheld a complaint that the Western Health and Social prescribed a patient the wrong dose of a sedative. It also found that the Trust properly addressed the complainant’s concerns about the care of his mother.

An investigation into the care of a patient in Antrim Care Home found failings relating to the administration and recording of medicines, and in the way it responded to the patient’s panic attack.

The Trust accepted its failings and our recommendations into record keeping after the patient’s mother raised concerns about both staff communication and the administration of medication.